Privacy Policy


Effective Date: 01.04.2026
Company: Emerald Creek Management Services (“Emerald Creek,” “we,” “our,” or “us”)
 Location: Grapevine, Texas, United States


1. Introduction

Emerald Creek Management Services values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, applications, rental applications, and property management services.

By engaging with Emerald Creek—whether as a tenant, property owner, vendor, or visitor—you consent to the data practices described in this policy.

2. Information We Collect

We collect personal and financial information necessary to manage properties, evaluate applications, and deliver our services. This may include:

  • Tenant Information: Full name, address, date of birth, email, phone number, driver’s license or ID, rental history, employment information, income verification, and references.
  • Property Owner Information: Contact information, tax ID, property details, and banking information for payments.
  • Financial Information: Rent payment data, bank account numbers (if provided for ACH or refunds), and transaction history.
  • Technical Data: IP address, browser type, cookies, and usage logs when you visit our website.
  • Maintenance Requests: Photos, descriptions, and access notes submitted through our service portals.

3. How We Use Information

We use collected data to:

  • Process rental applications and lease agreements.
  • Manage rent collection, maintenance, and property operations.
  • Communicate with tenants, property owners, and vendors.
  • Comply with Texas housing, tax, and property management regulations.
  • Improve our services, website functionality, and customer experience.
  • Prevent fraud or misuse of our systems.

We do not sell personal information to third parties.

4. Information Sharing

We may share limited information with:

  • Service providers and contractors (e.g., maintenance vendors, background check agencies, accountants) under confidentiality obligations.
  • Property owners for legitimate management purposes.
  • Financial institutions to process rent or owner disbursements.
  • Law enforcement or regulators when required by law or court order.

All third parties must comply with data protection requirements consistent with Texas and federal privacy laws.

5. Data Retention

We retain records only as long as necessary to fulfill contractual, legal, and business obligations, including compliance with:

  • Texas Property Code §92 (security deposit and tenant records),
  • IRS recordkeeping requirements, and
  • Applicable statutes of limitation.

Afterward, data is securely deleted or anonymized.

6. Data Security

We maintain administrative, technical, and physical safeguards to protect personal data against loss, misuse, or unauthorized access. Access to personal information is limited to authorized employees and contractors who require it to perform their duties.

7. Your Rights and Choices

You may request to:

  • Review or correct your personal information.
  • Withdraw consent for certain communications.
  • Request deletion of your data, where legally permissible.

To make a request, contact us at [insert email address] or [insert mailing address].

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve site performance and user experience. You can adjust your browser settings to decline cookies if preferred.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any revisions will be posted on our website with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Emerald Creek Management Services